Tag Archive: families
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A fairer future for families
The Financial Conduct Authority (FCA) has issued a consultation on its proposed new ‘Consumer Duty’. It aims to create clearer,… Read more >
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Families’ views: direct cremation
Make sure you are part of customer considerations Through continued research and insight, we place the voice of the customer… Read more >
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A fairer future: New FCA proposals
The Financial Conduct Authority (FCA) has issued a consultation on its proposed new ‘Consumer Duty’. It aims to create clearer,… Read more >
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Care and consent: What’s the cost?
While the CMA Legal Order shines a spotlight on price transparency, is quality of care the real elephant in the… Read more >
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A vital job well done!
Independents joined Golden Charter for the new Independent Funeral Director Business Awards this month, celebrating your achievements in supporting families… Read more >
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The long road to regulation
Consumer first approach In 2012, addressing Parliament ahead of the Financial Conduct Authority (FCA) launch, then Chancellor George Osborne said… Read more >
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Take pride in your efforts… and here’s to the future!
SAIF’s National President, Mark Porteous, on why he wants you to take a walk The coronavirus outbreak is clearly a… Read more >
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Customer demand for online pricing
New research shows that 86% of people would like to compare the cost of funerals before contacting a funeral director…. Read more >
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A new regulatory landscape
The funeral profession has shown high standards of care during the COVID-19 crisis. Now it must prepare for a new… Read more >
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Plans: It’s still good to talk
Through the crisis, funeral directors know that adopting the correct, sensitive tone during conversations with bereaved families is vital. The… Read more >