FPA CEO on the podcast

Graeme McAusland

Graeme McAusland, CEO of the Funeral Planning Authority (FPA), is Malcolm Flanders’ guest on the latest Partnership Podcast.

The FPA receives information and figures from across the funeral planning world, so Graeme is in a unique position to analyse how well pre-need is holding up in the face of COVID-19. He describes the FPA’s customer-first approach, how those informed this year’s new rules and code of practice and why the authority requires agreements between providers and funeral directors.

Click here to hear the new episode or to find it on your podcast app. You can also find every episode at goldencharter.buzzsprout.com.

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