Tag Archive: customers
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Families’ views: direct cremation
Make sure you are part of customer considerations Through continued research and insight, we place the voice of the customer… Read more >
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Cost of Dying report highlights new trends
While mainstream media headlines focus on the recent drop in the price of funerals, the SunLife (2022) Cost of Dying… Read more >
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A fairer future: New FCA proposals
The Financial Conduct Authority (FCA) has issued a consultation on its proposed new ‘Consumer Duty’. It aims to create clearer,… Read more >
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What does ‘modern’ funeral directing mean?
In the Partnership Podcast’s latest episode, one Independent gives her view on the experience of being a ‘modern funeral director’…. Read more >
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Customer demand for online pricing
New research shows that 86% of people would like to compare the cost of funerals before contacting a funeral director…. Read more >
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A new regulatory landscape
The funeral profession has shown high standards of care during the COVID-19 crisis. Now it must prepare for a new… Read more >
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COVID-19 plan refunds
The unique circumstances introduced by COVID-19 mean not all elements of funeral plans can be delivered as normal, making it… Read more >
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Non-FPA funeral plans
Malcolm Flanders talks about the risks of accepting plan allocations from non-Funeral Planning Authority providers With the funeral profession and… Read more >